Frequently Asked Questions (When things are FAQ'd Up)
Orders
Once you have successfully placed your order, you will receive an email containing the details of your order, including your order number.
You will receive an order confirmation email within 24 hours of placing your order.
We accept Visa, Mastercard, American Express, and Discover credit cards. We also accept Afterpay, Google Pay, Apple Pay, Meta Pay, and ShopPay.
We don’t at the moment, but hopefully someday in the future!
Unfortunately, we cannot make any modifications, changes or cancellations to your order or address once an order has been placed. Since we are not liable or responsible for any stolen or lost packages, or for packages delivered to incorrect addresses provided, we highly advise you to review your bag and shipping details before you place your order.
Sorry, we do not send out samples.
Shipping & Delivery
We currently ship to the contiguous United States (including District of Columbia and excluding Alaska, Hawaii and the US territories). We cannot accept orders that are billed and shipped to PO boxes or freight forwarders’ addresses.
Unfortunately, we do not ship internationally at this time, but we hope to one day in the future!
We offer free standard shipping within the contiguous United States (including District of Columbia) on orders over $35.00. There is a flat rate of $9.95 on orders under $35.00.
Once we receive your order, you can expect us to process it within 1 to 3 business days (excluding holidays). Once your order has been shipped out, you can expect your order to be delivered within 3 to 5 business days (excluding holidays).
We ship domestically within the United States using USPS Priority Mail.
You can track your order by using the tracking number you receive via email. You will receive this tracking number once your order has been shipped out.
We apologize for any delays with your order delivery, and we thank you for your patience. Due to the ongoing COVID-19 pandemic, some deliveries may be delivered outside normal delivery times.
We do not offer specific time slots for our deliveries. Once your order has been shipped, you can try reaching out to the shipping carrier to see if they can arrange a delivery during your preferred time slot.
They sure are! We are committed to sustainability not only through the Five Tree Mission, but also through our shipping packaging and practices. For example, our packaging tape is biodegradable, recyclable and repulpable! Learn more about our packaging and our sustainability goals here.
Returns
We offer a 30-day money back guarantee on all products, meaning you have 30 days after receiving the item to request a return. However, we are unable to refund your original shipping costs and any mushee treats™ Loyalty Rewards redeemed, if applicable. Also note that you are responsible for the return shipping costs and the safe return of the item. Please see our Return Policy for further details.
To start a return, please contact us by including your order number and the reason for return and we will be more than happy to help! One of our team members will follow up with you and provide further instructions if your return is accepted. Items sent back to us without first requesting a return will not be accepted.
Refunds are processed once we have received and inspected your return. If approved, you will be automatically refunded your order total to your original payment method (minus original shipping costs and return shipping costs). Please remember it can take some time for your bank or credit card company to process and post the refund. Once the refund has been approved, any mushee treats™ Loyalty Rewards obtained from the purchase of the refunded item will be removed.
We apologize for this inconvenience. Upon reception of your order, if any item is defective, damaged or if you received the wrong item, please contact us immediately and include an image of the item/package(s) received, name of the item, and your order number. We will evaluate and correct the issue as best we can.
Skincare Products & Ingredients
All our skincare products are proudly made in the USA! We use domestic and imported ingredients.
All of our products are exclusively available on www.musheecosmetics.com. They can also be purchased from our official Facebook page (@musheecosmetics) via Facebook Shop or official Instagram page (@musheecosmetics) via Instagram Shop.
Nope! mushee cosmetics is 100% cruelty-free and vegan because we believe that the use of animals in the beauty industry has no place in our modern world.
Yes, all our skincare products are free of parabens and sulfates! They are also silicone and gluten-free!
Every skincare product has an expiration date on the bottom of the product.
Most of our products are 100% safe for those who are pregnant and breastfeeding. However, we recommend skipping out on: I’ll Mist You More Nourishing Face Mist due to the mandelic acid (an alpha hydroxy acid or AHA – while AHAs are gentler than beta hydroxy acids (BHAs) and are considered low to no risk during pregnancy and breastfeeding, we mention it because it is a chemical exfoliator), and Youthiful Gentle Retinoid Serum because of the retinyl palmitate. With this being said, please consult with your healthcare provider to get safety information about any skincare product and ingredient.
Other Products
Yes, our mushee™ Original Vegan Leather Keycharm is 100% vegan. It is made from 100% polyurethane leather, so no animals were harmed in the making!
You can use our trusty Size Guide to help you! All measurements are in inches.
Our limited-edition mushee™ cosmetics Tote Bag is made from 100% cotton canvas. For a limited time only, orders over $50.00 will receive a free tote bag! Choose from 2 gorgeous colors: light pink and light blue.
Once you have spent over $50 and before checking out, click on the bag icon in the top right-hand corner of your screen. Click "Add a gift note (e.g., tote bag color)" and enter your color of choice: light pink or light blue.
Five Tree Mission
We have partnered with Eden Reforestation Projects to give you an opportunity to give back to our big, beautiful marble we call home! As part of the Five Tree Mission, we seek to involve you in our long-term goal of planting trees and sustaining the reforestation effort. To achieve this long-term goal, every order you place on www.musheecosmetics.com or our official Facebook Shop (@musheecosmetics) will plant 5 trees! Not only does your order plant 5 trees, but it also helps benefit the local population by creating employment, providing daily necessities such as nutritious food, clothing, shelter, and medicine, and decreasing poverty overall. To learn more about our partnership with Eden Reforestation Projects, visit our Five Tree Mission page.
The trees will be planted in 5 different countries: Haiti, Indonesia, Kenya, Madagascar, and Mozambique. One tree per country thanks to you!
Tree planting times can vary anywhere between 6 to 10 months.
You sure can! Check out our public Eden Reforestation profile to track how many trees have been planted.
We appreciate your interest! Learn more about our wonderful partner Eden Reforestation Projects here.
mushee treats™ Loyalty Rewards
Simply create an account here so you can join the mushee treats™ Loyalty Rewards and begin earning mushee treats™ and Sweet Experience! As a new member, you will automatically become level 1 - Lollipop and earn 50 mushee treats™!
mushee treats™ can be earned through regular purchases and several other ways including - completing mushee treats™ challenges, referring friends, leaving product reviews for purchased products, and more! Please visit our mushee treats™ Loyalty Rewards page to learn more!
There are 5 mushee treats™ Loyalty Rewards levels: Lollipop, Choccy Bar, ‘Smore, Ice Cream, and Mushee Pie! Learn more about how to level up by clicking on the mushee heart icon in the bottom right-hand corner of your screen or visit the rewards page here.
Click on the mushee heart icon in the bottom right-hand corner of your screen. Click on “Redeem Now” which will take you to “Create Discount Coupon”. Select the number of mushee treats™ you want to redeem by using the + and – buttons or typing the number in the box. Click “Redeem” to generate your discount code! The discount code can be copied and used during checkout. Valid for 30 days.
Sweet Experience are points you can collect that help you level up in our rewards program (every $1 USD = 50 Sweet Experience). Levelling up allows you to access more benefits and discounts!
To check your mushee treats™ balance, make sure you are logged into your account and then click on the mushee heart icon in the bottom right-hand corner of your screen. You will also be able to view your mushee treats™ level, Sweet Experience balance and Badges board.
You sure do! Share your thoughts and experience of any product and once your review is approved by our team, you will be rewarded mushee treats™!
Discount codes expire 30 days after being generated or issued.
To celebrate your birthday, a tree will be planted in your name as part of the Five Tree Mission! This is a wonderful way to give back to the environment and help the livelihoods of people who need it most.
Other Stuff
All reviews are subject to approval by our team and a review is only posted once it has been approved.
You can be featured on our homepage in 3 easy steps! Visit our #musheefam page to learn more.